Project Manager
argyle infotechWinston-Salem (NC)
About the role
Job Title Lead AMS Team Manager
Job Description:
Oversee the delivery and operations of application support services for an apparel CPG account. The ideal candidate will have a strong background in IT service management, incident problem change management, and team leadership. Candidate will be responsible for ensuring SLA adherence, continuous service improvement, and client satisfaction.
Top Responsibilities:
Manage incident, problem, change, and release management processes. Drive root cause analysis and implement preventive measures. Monitor and report on service performance, trends, and improvement opportunities. Experience and
Certifications: Minimum years of experience: >14 years.
Certifications: Needed: No
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