Director of Customer & Product Support - NA

Posted yesterday

colonial groupGranite Heights (WI)

Sales Managers Construction and Mining (except Oil Well) Machinery and Equipment Merchant Wholesalers

SENIORITY

Manager

Apply

About the role

JCB North America is seeking a Director of Customer & Product Support to lead strategic and operational efforts across dealer sales, service, and parts. This role focuses on delivering responsive product support, increasing uptime, and driving revenue growth through dealer development and customer-centric initiatives. The successful candidate will manage a team of product support professionals, partner with dealers, and align with Sales, Warranty, Training, and other internal stakeholders to

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.