Call Center Specialist
green key resourcesDerwood (MD)
About the role
Contact Center Representative
Location: Rockville, MD
Job Type: Temporary
Assignment Length: Through the end of April 2027
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Work Arrangement: Fully onsite
We are working with an established organization in the Rockville area that is seeking Contact Center Representatives for a temporary assignment supporting a busy customer service team. This is an excellent opportunity for an experienced customer service or call center professional who is comfortable handling a high volume of inquiries and providing professional, responsive support.
Responsibilities:
Respond to customer inquiries by phone and provide accurate, timely assistance.
Support questions related to account and benefit information.
Research customer questions and provide appropriate information or direction.
Maintain a professional and courteous phone presence.
Document customer interactions and maintain accurate records.
Work effectively in a fast-paced, high-volume contact center environment.
Qualifications:
2+ years of call center or customer service experience.
Strong verbal communication and active listening skills.
Professional and customer-focused phone presence.
Experience working in a high-volume call center environment is preferred.
Strong attention to detail and organizational skills.
Ability to work independently while also contributing to a team environment.
Bilingual skills are a plus.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this