Change Management Specialist

What You’ll Do: Technology Change Management & Adoption Develop and execute change management strategies supporting technology and business transformation initiatives. Conduct stakeholder, change-impact, and organizational-readiness assessments. Identify adoption risks, organizational barriers, and potential resistance to change. Create project-specific change management, communication, engagement, training, and adoption plans. Partner with project managers and technical teams to integrate change activities into overall implementation plans and timelines. Support employees and business teams before, during, and after technology deployments. Develop reinforcement and sustainment strategies that encourage long-term adoption of new systems, processes, and ways of working. Help project teams move from successful technical deployment to successful organizational adoption. Communications & Stakeholder Engagement Develop communication strategies tailored to different stakeholder populations. Translate technical concepts, project changes, and system impacts into clear, practical messaging for nontechnical audiences. Create executive presentations, employee communications, FAQs, newsletters, project updates, intranet content, talking points, and other communication materials. Build stakeholder maps and engagement strategies for impacted departments and user groups. Partner with project sponsors and organizational leaders to communicate upcoming changes and expectations. Facilitate stakeholder meetings, workshops, focus groups, listening sessions, and feedback sessions. Gather employee and stakeholder feedback and incorporate insights into change and communication strategies. Coordinate communication activities across technical teams, business stakeholders, leadership, and communications partners. Training, Learning & User Enablement Conduct training-needs assessments for new technologies, applications, processes, and workflows. Develop end-user training strategies and learning plans. Create user guides, quick-reference materials, job aids, presentations, FAQs, and digital learning resources. Facilitate instructor-led training, workshops, system demonstrations, and end-user enablement sessions. Support onboarding and transition activities associated with new technology solutions. Partner with technical subject-matter experts to turn complex functionality into understandable user education. Evaluate training effectiveness and recommend improvements based on participation, feedback, and adoption outcomes. Adoption Analytics & Readiness Measurement Establish metrics for organizational readiness, stakeholder engagement, training effectiveness, and technology adoption. Develop surveys and other feedback mechanisms to measure user readiness and sentiment. Analyze participation data, survey results, stakeholder feedback, and available technology usage metrics. Build reports, dashboards, and recommendations that communicate adoption progress and areas requiring additional intervention. Identify user populations or departments experiencing adoption challenges and recommend targeted solutions. Document lessons learned and continuously improve change management tools, templates, and practices. Project & Transformation Support Manage change management deliverables across multiple concurrent initiatives. Partner closely with project managers, business analysts, IT teams, department leaders, vendors, and other stakeholders. Maintain change-management schedules, communication calendars, training plans, stakeholder trackers, and adoption documentation. Identify communication, training, stakeholder, or readiness issues before they become implementation risks. Support technology implementations through proactive planning, coordination, facilitation, and issue resolution.

Required Experience: Bachelor’s degree in Communications, Organizational Development, Business Administration, Public Administration, Information Technology, Education, or a related discipline, or equivalent professional experience.5+ years of progressively responsible experience across organizational change management, technology adoption, communications, stakeholder engagement, training, or transformation initiatives. Demonstrated experience supporting technology implementations, digital transformation, enterprise applications, or business-process change. Experience performing change-impact and organizational-readiness assessments. Experience creating and executing formal change management and communication plans. Strong experience developing professional presentations, executive communications, training materials, user guides, and stakeholder resources. Experience facilitating meetings, workshops, training sessions, and stakeholder discussions. Excellent written, verbal, presentation, facilitation, and interpersonal communication skills. Ability to translate complex technical information into clear, actionable information for business users. Ability to manage several initiatives, stakeholder groups, and deadlines simultaneously. Highly Desired Experience We are particularly interested in candidates who have supported adoption of technologies such as: Microsoft 365 / Modern Workplace Microsoft Teams Share Point Power Platform Artificial intelligence or generative AI solutions Enterprise business applicationsERP, CRM, HRIS, or financial systems Cloud or digital workplace initiatives Collaboration and productivity platforms Workflow automation or process digitization Large-scale system migrations or modernization programs Additional preferred experience includes: Enterprise-wide digital transformation programs. Government, municipal, public-sector, or similarly complex organizational environments. Change initiatives involving multiple departments and stakeholder populations. Development of adoption dashboards, readiness assessments, surveys, or change analytics. Experience supporting both technology and process transformation. Change Management Frameworks Experience applying formal organizational change management methodologies is strongly preferred, including frameworks such as: Prosci / ADKARKotter Change Model Organizational Change Management (OCM) frameworks Stakeholder impact and readiness methodologies Agile or hybrid project delivery environments Professional certifications such as Prosci Change Management, CCMP, PMP, Certified Scrum Master, training/learning certifications, or related credentials are highly valued. What Will Make You Stand Out The strongest candidates will be able to demonstrate specific technology implementations where they personally: Assessed how a new technology would impact users. Identified affected stakeholder groups. Created the change and adoption strategy. Developed communications for leadership and employees. Built training and user-support materials. Facilitated workshops or training sessions. Managed resistance or adoption challenges. Measured readiness and adoption after deployment. We want to hear about the technology being implemented, the size and complexity of the user population, your individual responsibilities, and the measurable results of your change-management efforts. Success in This Role Success means more than completing communication and training deliverables. You will help ensure that technology investments translate into real organizational outcomes. You will help: Employees understand why a change is happening. Users understand how new technology affects their work. Leadership communicate transformation initiatives effectively. Project teams identify adoption risks before implementation. Employees become confident and capable users of new technology. Organizations measure whether new tools and processes are actually being adopted. Technology initiatives move successfully from implementation to sustained business adoption.

Ideal Candidate Profile: An ideal candidate might currently hold a title such as: Technology Change Manager | Organizational Change Management Consultant | OCM Specialist | Digital Transformation Change Lead | Technology Adoption Specialist | Change & Communications Lead | IT Change Management Consultant | Digital Workplace Adoption Lead | Change Management & Training Specialist This opportunity is best suited for someone who combines structured change-management methodology with exceptional communication, facilitation, training, and stakeholder-management skills and enjoys helping organizations successfully navigate technology-driven change. This position is 100% onsite in Glendale, Arizona.