Administrative Assistant

Company Description We are a licensed, bonded, and insured plumbing company serving residential and commercial customers throughout the Bay Area. The team is committed to honesty, integrity, and fair, competitive pricing for all services, including 24-hour emergency plumbing. We work closely with customers to protect their homes and businesses and deliver high-quality, reliable solutions. Our goal is to build long-term relationships and treat every customer like a lifelong partner. We foster a professional, service-oriented environment where team members can take pride in their work and customer care.Role Description The Administrative Assistant is a full-time, on-site role based in South San Francisco, CA, supporting daily operations for a busy plumbing service business. This role manages phone calls, schedules appointments, and coordinates service requests between customers and field technicians. Responsibilities include maintaining organized records, processing invoices, updating customer information, and assisting with basic bookkeeping or data entry. The Administrative Assistant also prepares documents, handles mail and email correspondence, and supports executives with administrative tasks and calendar management. The role requires consistent customer service, clear communication, and collaboration with the office and field teams to ensure smooth, efficient operations.Qualifications Candidates should possess strong Administrative Assistance and Clerical Skills, including scheduling, data entry, and file management.Candidates should possess excellent Phone Etiquette and Communication skills for interacting with customers, vendors, and team members.Candidates should possess Executive Administrative Assistance experience or comparable support experience for managers or business owners.Candidates should possess strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.Proficiency with office software (e.g., email, spreadsheets, scheduling tools) and comfort learning new systems is beneficial.Prior experience in a service-based or trades-related business (e.g., plumbing, HVAC, construction) is a plus.High school diploma or equivalent required; additional administrative training or coursework is an advantage.