Bilingual English-Spanish Inbound Payment Specialist

Inbound Payment SpecialistThis is a full-time position that offers an onsite work environment (3067 East Commerce Street, San Antonio, TX 78220), great work-life balance, and competitive hourly pay. Start date: ASAP, considering candidates may need to provide a 1-2 week notice period. The Inbound Payment Specialist serves as an integral member of a quality and service driven Financial Operations team whose focus ensures the timely and accurate processing of Cash Application related tasks and driving research and resolution to customer Accounts Receivable inquiries. This position requires an individual who possesses Cash Application and AR skills and experience within financial support models focused on high quality, accurate completion of tasks and delivered with a Service Excellence focused approach.Job DetailTake customer calls in a timely manner to collect and process customer credit card payment informationFacilitate and maintain a collaborative, service focused relationship with the Call Center operational team, location representatives, and customers while ensuring the thorough and timely research and resolution of financial questions or issues pertaining to customer accountsProvide excellent customer service via conducting, where necessary, detailed transactional research, obtain resolution, and effectively communicate and close the loop with team partners or customers in a timely mannerPerform payment application and service-related additional tasks as requested by team supervisorSchedule: Shifts vary and are subject to change between 7:00 AM and 5:30 PM CST.Benefits & Perks: 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.UniFirst is an international leader in garment & Uniform services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.QualificationsExperience: A minimum of 2 years of relevant experience, preferably within high volume settingsOutstanding communication (verbal, written & listening) skills, including the ability to interact with customers, team partners or vendor representativesStrong time management and organizational skillsStrong computer skills, particularly Microsoft ExcelSelf-motivated with a strong work ethicOutstanding Customer Service skills, including the ability to effectively research and resolve customer account inquiries utilizing a service excellence mindsetBilingual (Spanish) speaking candidates' welcomeEducation: High School DiplomaAbout UsAt UniFirst, we're a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a reputation for superior service and long-term customer partnerships, every uniform, product, and service we offer comes with integrity, commitment, and hard work. Come join a team that always delivers! UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call (978) 658-8888 to let us know the nature of your request.Primary LocationUnited States-TexasWork Locations534 - Cash Applications & AR - Sa 3067 E. Commerce St. San Antonio 78220Organization870 - San Antonio TXJobAccountingEmployee StatusRegularJob LevelIndividual ContributorShift1st ShiftScheduleFull-time