Microsoft Teams Voice L3 SME

Posted 8 days ago

ltmHouston (TX)

Telecommunications Engineering Specialists Telemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

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About the role

Job Title: Microsoft Teams Voice L3 SMERole SummaryWe are seeking an experienced Microsoft Teams Voice L3 SME to support administer troubleshoot and optimize enterprise voice and collaboration solutions within Microsoft TeamsThe ideal candidate should possess strong expertise in Teams Phone Direct Routing Operator Connect SBCs and Unified Communications technologiesKey ResponsibilitiesProvide L3 support for Microsoft Teams Voice and Enterprise Voice environmentsDesign deploy configure and maintain Teams Phone solutionsManage Direct Routing Operator Connect Calling Plans and PSTN connectivityTroubleshoot complex voice issues including call quality call routing and telephony integrationConfigure and administer Session Border Controllers SBCsMonitor Teams voice infrastructure and ensure high availability and performanceLead incident management problem management and root cause analysis activitiesWork closely with telecom providers infrastructure teams and Microsoft support for issue resolutionImplement voice migration projects from legacy telephony platforms to Microsoft TeamsManage number provisioning voice policies dial plans auto attendants and call queuesCreate and maintain operational documentation SOPs and knowledge articlesParticipate in change management and drive continuous service improvementsRequired SkillsMicrosoft Teams Phone AdministrationTeams Direct Routing and Operator ConnectSession Border Controllers AudioCodes Ribbon Oracle SBCSIP VOIP PSTN and Telephony ProtocolsTeams Call Queues and Auto AttendantsVoice Routing Policies and Dial PlansCall Quality Dashboard CQD and Teams Admin CenterPowerShell scripting for Teams administrationIncident Problem and Change ManagementStrong troubleshooting and RCA skillsPreferred SkillsMicrosoft 365 AdministrationExchange Online and Entra ID Azure ADNetworking fundamentals DNS TCPIP Firewall SecurityKnowledge of Cisco UC Avaya or other UC platformsAutomation using PowerShellCertificationsMicrosoft Teams Administrator Associate MS700Microsoft 365 Certified Collaboration Communications Systems Engineer MS721ITIL Foundation Certification PreferredKey CompetenciesTechnical LeadershipCustomer ManagementProblem Solving RCAService Delivery ExcellenceStakeholder ManagementCommunication Collaboration

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