Customer Service Representative
rugged suppressorsTravelers Rest (SC)
Customer Service Representative
Posted 5 days ago
rugged suppressorsTravelers Rest (SC)
SENIORITY
Junior
About the role
Customer Service Representative The Customer Service Representative regularly responds to customer inquiries, concerns, and claims in a professional and supporting manner with a Customer First approach. Representatives are considered product application experts and engage with customers, distributors, and dealers through marketing and trade show events. This position is currently "hybrid remote" but could transition to 100% in office. Hours are from 9am to 5:30 M-F.
Responsibilities:
- Delivers excellent customer service that ensures ongoing sales and high levels of customer satisfaction
- Serves customers by providing information on product features, specifications, and warranty information via email, website inquiries, and phone calls.
- Assists customers with warranty claims and technical support.
- Attracts potential customers by answering product and service questions and suggesting information about other products.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Collects and records customer information for customer service and warranty reports.
- Works events and trade shows as required, including weekend travel (estimated travel 10-20%).Successfully complete tasks whether working from the office or remotely.
- Other duties as assigned.
Qualifications:
- Must be a U.S. Citizen due to ITAR regulations
- Must be willing to submit to and pass a background check.
- Proven customer support experience
- Knowledge of and experience in the firearms industry is strongly preferred but not required
- Ability to adapt and respond to different types of customers with empathy
- Strong problem-solving skills
- Highly detail-orientedExcellent time management skills
- Solid communication and interpersonal skills
- Service focused and team orientedExcellent verbal conflict resolution skills
- Able to lift 35 lbs. on occasion
Compensation:
Salaried exempt position, including health, vision, dental, & disability insurance, PTO, and 401K benefits.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.