Service Coordinator

Posted yesterday

abconsulting bk nycBrooklyn (NY)

Dispatchers, Except Police, Fire, and Ambulance Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance

SENIORITY

Senior

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About the role

Service Coordinator A home care agency is seeking a highly organized and compassionate Service Coordinator to oversee client services and caregiver scheduling. This role ensures seamless coordination of care, regulatory compliance, and effective communication among clients, caregivers, and internal teams.

Responsibilities:

Coordinate and manage client service schedules, ensuring full coverage and timely adjustments
Act as the primary point of contact for clients and caregivers regarding service needs
Onboard new clients, complete intake documentation, and develop care plans in collaboration with clinical staff
Monitor ongoing cases to ensure quality care and client satisfaction
Communicate regularly with aides to confirm attendance, address concerns, and provide support
Ensure compliance with agency policies and state regulations
Maintain accurate documentation and records in agency systems

Requirements:

1+ years of experience in a home care or healthcare coordination role
Strong scheduling and organizational skills
Excellent communication and interpersonal abilities
Ability to multitask in a fast-paced environment
Experienced with the HHA Exchange
Compassionate, detail-oriented, and solution-driven mindset

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