Receptionist Switchboard Operator

Receptionist Switchboard Operator The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay. We are seeking a Receptionist/Switchboard Operator to join our team. Duties and Responsibilities include but not limited to: Answer high-volume calls on a multi-line phone system; screens and directs calls, takes detailed messages and/or forwards telephone calls to appropriate physician or team member. Most calls require staff to obtain specific information from the caller to determine the appropriate call placement. Schedules patient appointments. Accurately enters and verifies demographic and insurance information in the EMR. Meet and greet patients with positive attitude. Performs general clerical duties including but not limited to prepare and forwarding mail, scanning, photocopying, and faxing as required. Demonstrates a high level of professionalism in dealing with confidential and sensitive issues, comply with HIPPA rules and regulations Collaborate with clinical staff to support communication needs and ensure patients receive timely responses Performs other related duties as assigned by physician, supervisor, or management. Education/Experience Required: HS/GED; Experience could replace education requirements Preferred 2-5 years of relevant experience Strong proficiency in MS Office Outlook, Word, Power Point and Excel Other Related Skills/Experience: Excellent interpersonal skills must demonstrate professionalism, courteous and respectful attitude in dealing with patients, team members, families and significant others Display courtesy, tact and patience with all members of the team members and extended community