General Manager

General Manager Position The General Manager is responsible for overseeing the daily operations of a Dunkin' Donuts restaurant, ensuring exceptional guest service, operational excellence, profitability, and team development. The General Manager leads and motivates the team to deliver high-quality food and beverages while maintaining company standards, cleanliness, and a positive work environment. Operations Management Oversee all daily restaurant operations, including opening and closing procedures Ensure consistent execution of Dunkin' brand standards and policies Monitor food quality, speed of service, and guest satisfaction Maintain cleanliness, sanitation, and safety standards throughout the restaurant Ensure compliance with health department regulations and company procedures Team Leadership Recruit, hire, train, and develop crew members and shift leaders Create employee schedules based on business needs and labor goals Coach and motivate employees to achieve performance expectations Conduct performance evaluations and provide ongoing feedback Foster a positive, team-oriented work culture Financial Management Manage inventory, food costs, labor costs, and overall profitability Analyze sales reports and implement strategies to drive revenue growth Control waste and minimize operational costs Ensure accurate cash handling and deposit procedures Customer Service Deliver exceptional guest experiences and resolve customer concerns promptly Build relationships with regular guests and maintain a welcoming environment Ensure team members provide friendly, fast, and accurate service