Service Strategy Manager, AI-Driven Consumer Transformation

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About the role

Deloitte Digital’s Customer Strategy and Design practice seeks a Service Strategy Manager for Consumer clients in the US. You’ll lead engagements shaping service strategy across digital self-service, contact centers, and field service, driving AI-enabled solutions that improve loyalty and value. Collaborating with business and technology leaders, you’ll translate challenges into roadmaps, oversee multi‑disciplinary teams, and manage client relationships to deliver measurable outcomes.

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