Customer Service Representative Mid-shift

What You'll Do: Answer inbound calls from HVAC and plumbing customers. Schedule, reschedule, and confirm service appointments. Answer customer questions and help resolve concerns. Communicate with customers by phone, email, and text. Maintain accurate customer and appointment information. Coordinate with dispatch, technicians, and internal teams. Handle periods of high call volume while maintaining great customer service. Work toward individual and team goals related to scheduling, booking, and customer satisfaction.

What We're Looking For: Experience in any of these areas is a plus: Customer service Call center or customer support Scheduling Dispatch Reception Administrative support Hospitality We're also looking for: Excellent communication and active listening skills Strong attention to detail Good problem-solving skills Ability to multitask and learn new systems Basic computer skills Reliable attendance and work ethic Positive, team-focused attitude Don't have HVAC experience? No problem. We'll provide paid training on our industry, systems, and processes. What You Can Expect Competitive Hourly Pay Performance Bonuses & Profit-Sharing Opportunities Medical, Dental & Vision Short- & Long-Term Disability Voluntary Life Insurance 100% Company-Paid Group Term Life & AD&D 401(k) with 4% Company Match + Roth Option PTO + 24 Hours of Sick Time Paid Training & Ongoing Coaching Consistent Monday-Friday Schedule Later Daily Start Time Career Advancement Opportunities

Who We Are: Since 1969, Logan Services has proudly served homeowners throughout Dayton and expanded into Columbus, Cincinnati, and Northern Kentucky. We're a growing, family-owned company that believes great customer experiences start with great employees. We invest in training, recognize hard work, and provide opportunities to build a career. Many people join Logan looking for a job and stay because they find a career. Our PARTE ValuesP – People First– We treat everyone with respect, compassion, and care. A – Agile– We embrace change and respond with flexibility and purpose. R – Radical Ownership– We take responsibility for our actions and become part of the solution. T – Teamwork– We succeed together through collaboration, communication, and trust. E – Excellence– We continually raise the standard and strive to exceed expectations. Your Mornings. Your Career. If you're looking for acustomer service or call center job in Daytonwith a later start time, this could be the right fit. Start your day at 10:30 AM. Build your skills. Build your career. Equal Opportunity Employer Logan Services, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. #LSHP1