Clinical Field Services Engineer (FTE & Contract Both)

Location: Worcester, MAFTE & Contract Both

Responsibilities: Conduct comprehensive inventory of clinical devices, including radiology modalities, as part of a network migration project to ensure accurate asset tracking and seamless integration into the new infrastructure. Update configuration settings on medical devices to ensure proper functionality and connectivity during a phased, site-by-site network migration. Respond to technical support requests and helpdesk tickets in a timely manner, ensuring resolution within defined service level agreements (SLAs).Deliver high-quality customer service by maintaining a professional demeanor, addressing client concerns promptly, and fostering positive relationships. Document service activities, including repairs, upgrades, and preventive maintenance, in accordance with company protocols. Collaborate with external vendors and internal teams to coordinate service efforts, resolve complex issues, and support continuous improvement initiatives. Adhere to all applicable healthcare regulations and standards, including HIPAA, to ensure patient data privacy and operational compliance.

Required Qualifications: Associate degree in Biomedical Engineering, Electronics, Information Technology, or a related technical discipline; equivalent technical training or experience may be considered. Minimum of 2 years of hands-on experience in a clinical, biomedical, or field service technician role, preferably in a healthcare environment. Solid understanding of medical device operation, integration, and healthcare IT systems (e.g., EMRs, PACS, HL7).Demonstrate foundational networking knowledge, including understanding of IP addresses, subnets, and device connectivity, to support troubleshooting and ensure proper integration of clinical devices within the network infrastructure. Strong organizational skills with the ability to manage multiple priorities and work independently in dynamic clinical settings. Excellent interpersonal and communication skills, with the ability to collaborate effectively with clinical staff, vendors, and technical teams. Valid driver's license and willingness to travel regularly to healthcare facilities within the assigned region.

Preferred Qualifications: Bachelor's degree in Biomedical Engineering, Clinical Engineering, or a related technical field. Experience supporting a wide range of medical devices across multiple manufacturers and modalities, including radiology and cardiology modalities from Siemens, GE, and Philips. Experience working with clinical information systems, including electronic medical records (EMR) and picture archiving and communication systems (PACS), such as Epic and Fuji Synapse. Experience with asset management systems and helpdesk ticketing systems. Strong documentation skills, including accurate service reporting and configuration updates. Previous experience in desktop support, including troubleshooting operating systems, software applications, and peripheral devices. Previous experience working in a multi-site healthcare system or with mobile service teams.