SaaS Product Support Lead for nebulaONE
cloudforceBaltimore (MD)
About the role
A leading technology firm is seeking a Product Support Manager to oversee operations of their support team. This role involves ensuring exceptional customer service, managing incident responses, and developing best practices. The ideal candidate will have a bachelor's degree and experience in managing support teams in a SaaS environment. This position is hybrid based in National Harbor, MD, and offers competitive compensation and benefits.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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