Partner Success Manager

OverviewThis range is provided by Ammortal. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$85,000.00/yr - $110,000.00/yrFull-time | Remote with 70% travel | Salary range: $85,000 - $110,000About UsThe Ammortal Chamber brings together multiple scientifically backed technologies into one experience. It is a healing technology that can be utilized by wellness clinics and inside the home. Our clients include specialty spas and clinics, sports teams, and individuals who are biohackers or athletes.We are a small team with a startup culture. After our first full year shipping a finished product on the market, we have shown strong growth. Our team is made up of engineers, health professionals, and startup entrepreneurs.What is this role and why does it exist?The Partner Success Manager will ensure Ammortal's commercial partners are fully supported in adopting and operating the Ammortal Chamber. This role is critical to delivering consistent, high-quality partner experiences that align with Ammortal's mission of helping people unlock their potential.By championing onboarding, training, and ongoing partner success, this person ensures partners feel confident, supported, and equipped to create meaningful guest experiences. In doing so, they directly contribute to partner satisfaction, retention, and long-term growth for Ammortal.ResponsibilitiesDevelop and deliver structured partner onboarding programs (virtual + in-person)Create and maintain training resources (guides, videos, FAQs, playbooks)Lead ongoing partner training sessions, refreshers, and best practicesChampion our Ammortal Community initiativesMonitor partner adoption, utilization, and satisfaction to provide proactive supportTravel up to 50% to deliver training, support launches, and attend partner eventsCollect feedback from partners and bring insights back to departments to drive improvementsProvide audit, recommendations and suggestions to partner accounts on strategies to optimize utilization ratesSkills To ExcelStrong facilitation and presentation skills (comfortable leading groups virtually and in-person)Exceptional communication and relationship-building skillsAbility to design and deliver engaging training resourcesOrganized and proactive, with the ability to manage multiple partner accounts simultaneouslyComfortable with frequent travel and working independentlyPositive, enthusiastic, and approachable personality that makes partners feel supported and energizedRequirementsWhat technical knowledge do you need to perform in your role?RequiredProficiency with standard productivity tools (Google Workspace, Zoom, PowerPoint/Slides)Experience with Learning Management Systems or training delivery platformsPreferredExperience with CRM tools (HubSpot or similar)Comfort with using AI-powered tools (such as ChatGPT, Otter.ai, or similar) to create, streamline, and enhance training resources and partner communicationsExperience with Asana or other Project management toolsQualifications(Must haves)3+ years of experience in customer success, partner success, training, or a related fieldCommercial Space Experience (sales, training, service)Demonstrated success delivering in-person and virtual trainingStrong ability to create professional training resourcesWillingness and ability to travel up to 70% of the timePositive, collaborative, and partner-first mindsetQualifications (Nice to have)Background in education, enablement, or trainingExperience in medical, wellness, fitness, hospitality, or related industriesPrior experience building structured onboarding or curriculum programsPay, Location, HoursPay: $85,000 - $110,000This range is intentionally broad because we are considering a wide range of candidates with varied experience levelsBenefits: 80% health, vision, dental insurance coveredLocation: Remote with 70% travel - this individual will travel to our clients frequentlyBenefits80% health, vision, dental insurance coveredSeniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesIT Services and IT Consulting