Managed Services Consultant
Location: Remote
Looking for an ex Sprinklr or someone who has used the Sprinklr tool. Meet Our Managed Services Team! Our Managed Services Team drives product retention, adoption, and growth across a global customer base. By deeply understanding customer objectives and applying tailored solutions at scale, we ensure long-term success. Our Three Obsessions: Customer Obsession – Understanding what value means to each customer. Product Obsession – Constantly evolving and refining our technology. Learning Obsession – Empowering our team to reach their full potential. Our Managed Services Team commonly hires for three Consultant roles: Managed Services Consultant – Core: Focuses on driving growth and success for customers within our Core platform. Managed Services Consultant – CCaaS: Specializes in customer engagement and contact center solutions. Managed Services Consultant – Advertising: Expands and optimizes clients' advertising strategies. Through the interview process, we'll determine the best fit for you! See the job description below to learn more about what we typically look for when hiring for our Managed Services team. We look forward to connecting with you and appreciate your interest in Sprinklr!
What you'll do:
Deliver Value – Ensure customers maximize their investment in Sprinklr.
Drive Adoption – Promote product usage across teams and markets.
Build Relationships – Establish trust with clients and key stakeholders.
Be a Strategic Partner – Provide guidance on business challenges and solutions.
Your responsibilities:
Ensure customers gain maximum value from the platform.
Translate customer needs into Sprinklr solutions.
Optimize configurations and manage change throughout the customer lifecycle.
Serve as the primary contact for stakeholders.
Drive upsell and cross-sell opportunities.
Provide training and identify areas for product improvement.
Qualifications:
Must have (depending on role):5+ years of experience in managed services or tech consulting, specifically in advertising, CCaaS, or cloud contact centers.
Strong knowledge of paid advertising strategies and platforms (Google Ads, HubSpot, AdRoll, etc.).Experience with web technologies, CRM, SaaS platforms, or digital marketing across social platforms.
Hands-on experience with system configuration, troubleshooting, and performance optimization.
Excellent communication and problem-solving skills.
