Experienced Dispatcher

Posted 7 days ago

arsrescue rooterSacramento (CA)

Dispatchers, Except Police, Fire, and Ambulance Plumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Senior

SALARY

$24.00 - $30.00 per hour

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About the role

Experienced Dispatcher Beutler is part of a national leader providing plumbing and HVAC products and services to our customers. We currently have an excellent opportunity for an Experienced Dispatcher to join our team.

Schedule: Availability to work a shift that falls between the hours of 7am-8pm depending on need. Overtime available, Holiday pay as well!

What We Offer: $24-30 per hour depending on experience PLUS opportunity to earn weekly and monthly SPIFFS!Comprehensive benefits package including medical, dental, vision & life insurance$5 a week medical plan option 401(k) plan with company match13 days paid PTO and 8 holidays Quality, comprehensive paid training programs Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)Opportunity to give back to your community through partnership with St. Jude Children's Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More! Promotion opportunities! We love to promote existing employees who demonstrate skills and work ethic of success!

Responsibilities:

Set and schedule technician appointments for jobs
Outbound dialing to ensure we fill the board
Ensure service technicians are dispatched efficiently
Answer customer calls within a busy office and enter customer data into the computer
Resolve and assist customers by taking incoming calls and making outbound calls

Qualifications:

High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
Availability to work a shift that falls between the hours of 7am-8pm depending on need. Overtime available, Holiday pay as well!
Call Center experience
One or more years of experience as a dispatcher or in customer service
Ability to thrive in a fast-paced environment
A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices
Excellent organizational skills and the ability to coordinate multiple appointments
Demonstrated listening, written/verbal communication, and interpersonal skills
Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
Knowledge of the local geographic territory
Must pass background check and drug screening
If you are interested, in joining our team, please apply today!

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