Remote Customer Care Operations Supervisor
prime therapeuticsNew York (NY)
Remote Customer Care Operations Supervisor
Posted 5 days ago
prime therapeuticsNew York (NY)
First-Line Supervisors of Production and Operating WorkersTelemarketing Bureaus and Other Contact Centers
SENIORITY
Mid
About the role
Prime Therapeutics is seeking a Supervisor Operations for Customer Care to lead a remote team in delivering on daily production goals across benefit design, e-prescribe, claims, and related services. The role focuses on talent management, process improvements, and SME support for escalated issues.
You will monitor workload, coach staff, maintain SOPs, resolve client inquiries, and drive performance against service levels.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.