Policy Services Representative

Posted yesterday

agency insurance company of maryland aicBaltimore (MD)

Insurance Claims and Policy Processing Clerks All Other Insurance Related Activities

SENIORITY

Junior

SALARY

$45,000-$55,000

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About the role

Policy Services Representative Policy services representatives support both agents and policyholders, handling billing, coverages, cancellations, and state-specific policy questions across 60 to 100 calls each day.

Location: Baltimore, MD

Salary Range: $45,000-$55,000

Required Skills:

Strong math skills and attention to detail
Ability to learn multiple state programs and policy workflows
Patience, listening skills, and problem-solving ability
Excellent customer service and communication
Flexible for either 8:30-5:00 or 9:30-6:00 shifts

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.