Onsite Mandarin Customer Success Specialist
think academy usSan Jose (CA)
Onsite Mandarin Customer Success Specialist
Posted yesterday
think academy usSan Jose (CA)
SENIORITY
Junior
About the role
Think Academy US is seeking a Customer Service Representative (Mandarin required) onsite in San Jose to support enrolled students and families. You will respond to inquiries, provide guidance, and coordinate scheduling while maintaining a high level of service across channels. The role requires fluent Mandarin, reading English at CET-4 level, and comfort with long evening shifts. A bachelor's degree or higher is required, with opportunities for growth within an Ed-Tech environment.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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