Shelter Support Staff – Third Shift, Full Time
upper valley havenWhite River Junction (VT)
$42,900 per year
Apply (opens in a new tab)Shelter Support Staff – Third Shift, Full Time
Posted 6 days ago
upper valley havenWhite River Junction (VT)
SENIORITY
Mid
SALARY
$42,900 per year
About the role
Shelter Associate – Third Shift, Full-TimeUpper Valley Haven | White River Junction, VTAt Upper Valley Haven, we provide temporary shelter, supportive housing, food access, and problem-solving support to neighbors experiencing hardship. We are committed to creating a community where everyone has access to safety, stability, and opportunity. Our team is guided by compassion, respect, accountability, and a belief in every person's strengths and potential. We are currently seeking compassionate, reliable, and team-oriented individuals to provide overnight support across our shelter programs. Please note that all third-shift positions are awake shifts. Full-Time Third Shift Saturday through Wednesday12:00 AM – 8:30 AM40 hours per week Schedule is split between Hixon Adult Shelter and Byrne Family Shelter.
About the Role:
Shelter Associates play a vital role in creating safe, welcoming, and supportive environments for individuals and families experiencing homelessness. Working directly with shelter guests, you will help maintain daily operations, respond to guest needs, support community expectations, and contribute to a positive living environment. This position is ideal for individuals who are compassionate, adaptable, and able to balance empathy with accountability. Successful candidates will be comfortable working with adults, children, and families from diverse backgrounds and will approach their work using a trauma-informed, strengths-based lens.
What You'll Do:
- Build positive and supportive relationships with shelter guests
- Welcome new guests and help orient them to shelter expectations and policies
- Maintain clean, safe, and welcoming shelter spaces
- Assist with housekeeping, laundry, room preparation, and daily cleaning tasks
- Conduct regular building and campus safety rounds during overnight shifts
- Respond calmly and appropriately to crises, conflicts, medical concerns, and behavioral challenges
- Complete shift notes, incident reports, and other required documentation
- Communicate important information to supervisors and coworkers and contact emergency services when needed
- Collaborate with Service Coordinators, Shelter Associates, managers, and other staff serving guests
- Support special program activities and events
- Participate in team meetings and supervision
What We're Looking For:
- Strong written, verbal, and interpersonal communication skills
- Reliability, punctuality, professionalism, and sound judgment
- Ability to build rapport with people from diverse backgrounds and experiences
- Commitment to maintaining professional boundaries
- Understanding of the impacts of homelessness, poverty, mental health challenges, and substance misuse
- Flexibility, adaptability, and willingness to work collaboratively as part of a team
- Ability to remain calm and respond effectively in stressful or crisis situations
- Comfort working in environments serving adults, families, and children of all ages and needs
- Commitment to working overnight hours, including weekends and holidays
- Ability to bend, lift, walk on varying terrain, and remain active throughout a shift
Qualifications:
- RequiredHigh school diploma or equivalent
- Valid driver's license
- First Aid/CPR/AED certification, or willingness to obtain; training is available if needed
- PreferredExperience working in a shelter, residential, human services, or related setting
- Experience supporting people affected by homelessness, poverty, mental health challenges, or substance misuse
Compensation & Benefits
Starting Pay: $22.00 per hour, plus a $1.50 per hour shift differential for third-shift staff
Upper Valley Haven offers a comprehensive benefits package for full-time employees, including: Employer-paid contribution of up to 100% of medical, dental, and vision premiums Life and long-term disability insurance Generous paid time off Paid holidays403(b) retirement plan with employer match Join Our TeamIf you are committed to creating safe, respectful shelter environments and supporting neighbors during overnight hours, we encourage you to apply. Upper Valley Haven is an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and welcoming workplace where all employees and applicants are treated with dignity and respect. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.