Network Engineer, Apple Cloud Network
appleSacramento (CA)
Network Engineer, Apple Cloud Network
Posted today
appleSacramento (CA)
SENIORITY
Senior
About the role
Overview:
In this role you support Apple’s MPLS backbone and multi-site network, coordinating across internal teams and service providers to keep critical infrastructure running smoothly. You’ll resolve complex issues, contribute to clear documentation, and help scale operations for a global, multi-vendor network. You will work with cross-functional groups to drive operational excellence and deliver top-tier customer experience. This position offers exposure to cutting-edge networking at scale and opportunities to mentor teammates. Compensation / Benefits comprehensive medical and dental coverage retirement benefits employee stock programs tuition reimbursement relocation assistance discounted products and free services
Responsibilities:
Provide front line support for MPLS backbone, data centers, edge and internet connectivity, and metro/long-haul transport networks Coordinate with operational teams and implementation groups to resolve critical network issues Handle tickets and break fixes; mentor junior team members Develop network automation playbooks and maintain/network upgrades to standards Coordinate peering expansions and contribute to technical and procedural documentation Maintain high attention to detail and drive operational excellence in all tasks
Key requirements:
3 years of network operations experience in large-scale enterprise or service provider Experience managing outages affecting business-critical infrastructure Ability to remain calm and customer-service oriented in stressful situations Self-motivated, self-directed, self-sufficient Working knowledge of TCP/IP, BGP and various IGP protocols Proficiency in macOS, Linux, or UNIX Experience with ITIL Incident, Problem, and Change Management processes cross-organizational collaboration clear written and verbal communication team mentoring TCP/IP BGP IGP protocols
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