CUSTOMER EXPERIENCE ASSOCIATE

Posted 2 days ago

royal holidayMiami (FL)

Customer Service Representatives Travel Agencies

SENIORITY

Junior

SALARY

$15,700

Apply

About the role

Royal Holiday is a worldwide leader in the international travel industry, with over 40 years of experience and more than 80,000 members around the world. We also own and operate the Park Rpyal Hotels and Resorts chain, with 14 locations in Mexico and 4 international locations (Miami, Orlando, Buenos Aires and Puerto Rico).Our business is BOOMING and we are expanding! Right now, we are looking for BILIINGUAL CUSTOMER EXPERIENCE ASSOCIATES to kick off our 2025 campaigns, so sit back, enjoy the holiday season and start 2025 working with us!

What you need:

Advanced level of English
High School Diploma/College Diploma.
Customer Service is desirable. However, If you havent had experience but have an outgoing personality and you area real go-getter, we can show you the ropes!
What you need
Provide world-class service to our members. Answer any question regarding their memberships, available points.
Book and confirm reservations to our more than 180 destinations. Collect on outsatdning membership fees (maintenance and/or/ monthly fees).Follow-up on members requests, queries and account servicing duties.
We work MON to SAT (hybrid model).What youll get:
Gross base salary of $15,700MXN PLUS an amazing commission program (our Associates earm an average of $11,000mxn monthly in gross commission).Hybrid work model (ONLY 2 days of office work, 4 days of full Remote Work)
Medical and Life insurance, attendance and productivity bonuses.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.