Director of VIP Member Experience & Concierge

Posted 16 days ago

quite remarkableBeverly Hills (CA)

Concierges Other Similar Organizations (except Business, Professional, Labor, and Political Organizations)

SENIORITY

Senior

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About the role

Quite Remarkable in Beverly Hills seeks a seasoned Member Relations Manager to define and lead the end-to-end member experience. You will shape a high-touch, personalized service model that reflects the brand’s commitment to excellence and build a dynamic concierge team. Responsibilities include onboarding, engagement, retention, lifecycle management via CRM, and setting quality benchmarks while driving ongoing improvements based on member feedback.

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