Service BDC Associate

Posted yesterday

cavender toyotaSan Antonio (TX)

Customer Service RepresentativesNew Car Dealers

SENIORITY

Junior

About the role

Service BDC AssociateCavender Toyota, a Cavender Auto Family dealership, is currently seeking a talented Service BDC Associate to join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here. Join a team that values your contributions, supports your growth, and empowers you to succeed.Why Work at Cavender Auto Family:$17.00 per hourFull Time (40 hours) Schedules include Saturdays (10 AM 7 PM)Medical, Dental, Vision, and Pet InsurancePaid Time OffPaid Maternity & Paternity LeaveCompany-paid $10,000 life insurance policyEmployee discounts on Vehicles, Service, and PartsQuarterly professional growth and development trainingWhat You'll Be Doing:Handle a high volume of inbound and outbound calls in a fast-paced, busy call center environmentProactively make outbound calls daily to schedule service appointments (service due, recalls, campaigns, declined services, parts arrivals, etc.)Manage customer interactions efficiently in a fast-paced environment, staying productive between callsScreen inbound calls and convert them into scheduled service appointmentsProvide exceptional customer service through strong problem-solving and product knowledgeMaintain accurate and detailed records of all customer interactions in the systemRecommend necessary maintenance and service to customersAssist customers with questions, concerns, and vehicle-related issuesFollow up with missed appointments and reschedule as neededPerform other duties as assignedWhat You'll Need:Comfortable working in a high-energy, high-call-volume environment with consistent activity throughout the dayStrong communication skills with an engaging, customer-first personalityAbility to multitask, stay organized, and maintain focus in a "no downtime" settingStrong problem-solving skills and ability to think quicklyProficiency with multi-line phone systems and computer programs (Microsoft Word, Excel, Outlook, Google)Detail-oriented with excellent listening skillsPrevious call center experience requiredBilingual (English/Spanish) preferred but not requiredHigh school diploma or GED requiredClean and valid driver's licenseMust be able to pass pre-employment background check and drug screeningMust be available to work 10 AM 7 PM, including Saturdays

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