Restoration Estimator & Claims Specialist

Responsibilities: Prepare complete and accurate Xactimate invoices for restoration projects within 24 hours of job completion. Create accurate sketches and scope documentation according to restoration industry and insurance carrier standards. Compile supporting documentation, including photos, moisture logs, signed service agreements, and other required claim records. Submit complete estimate and documentation packages to insurance carriers or adjusters within 48 hours of job completion. Maintain a structured follow-up schedule for all active insurance claims. Track each claim throughout review, approval, and payment until the outstanding balance is collected in full. Identify and address claim discrepancies, supplemental estimate requirements, and adjuster objections that may delay payment. Communicate directly with clients regarding their financial responsibility on insurance-related projects. Manage invoicing, collections, and payment follow-up for private-pay projects. Maintain detailed and accurate records of all communications with clients, insurance carriers, adjusters, and internal team members. Monitor and respond to both shared company and individual email inboxes. Collaborate closely with Project Managers to ensure project scope, documentation, estimates, and claim status remain aligned. Serve as a professional point of contact for clients and insurance representatives throughout the claims process.

Requirements: Hands-on experience using Xactimate for estimating and sketching. Xactimate Level 2 (Proficiency) certification is required. Previous experience with insurance claim closure within property restoration, construction, or a closely related field. Strong understanding of the property insurance claims lifecycle, including estimate/invoice submission, supplements, adjuster negotiations, and payment collection. Excellent written and verbal English communication skills. Strong attention to detail and documentation accuracy. Excellent organizational and time-management abilities. Proven ability to manage a high volume of active files and consistently meet deadlines. Strong customer service skills with a professional phone and email presence. Comfortable managing shared email inboxes and collaborating with Project Managers and administrative teams.

Qualifications: The following qualifications are preferred but not required:

• Xactimate Level 3 (Mastery) certification.
• Experience handling claims involving water damage, mold remediation, fire restoration, reconstruction, or abatement.
• Experience with restoration CRM or job-management platforms such as DASH, Encircle, Company
• Cam, Jobber, or similar systems.
• IICRC certifications.

Benefits: Full-time position.100% remote – work from anywhere in LATAM.Flexible working hours for estimate preparation and file completion, provided required turnaround times are consistently achieved.