Service Manager

Job TitleManage all vehicle services, equipment, service associates and service instruction to increase capacity utilization through efficient/effective processing of tire and service demand.

Directly handles customers in areas of sales, service, complaints, adjustments, etc. Handles customer complaints and tire adjustments Develops customer loyalty and retention through relationship selling Grows profit through service or tire recommendations Meets or exceeds customer's service expectations Miscellaneous functions (~10% of the time) Opens and/or closes the store as required Attends all store, area, and special meetings Other duties and tasks as assigned Preferred Qualifications2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate Physical Demands Customer service Sales floor counters are between (39in. & 44in.)Paperwork and printers are between (18in. & 39in.)Operate computer to look up parts and materials as well as invoice customers Work directly with customers throughout the day Retail locations can see between 15 and 55 customers per day depending on the location Management activities Daily duties involve management of a 3 to 25-bay retail automotive service store Coaches, leads, and motivates 6 to 21 teammates Constantly move about the store sales floor with customers, the stock room, the outside concourse, and the car service department Perform computer work for ordering and receiving products Make calls to outside suppliers for parts and equipment as needed May travel to meeting locations Store upkeep May setup and take down outside tire rack requiring (45 lbs.) of force May stack tires outside store for displays between (1in. & 72in.)Store displays are between (1in. & 75in.)Tires can weigh between (11 lbs. & 72 lbs.) with the average at (27 to 35 lbs.)Setup and take down signs outside the store as needed Spray tires with black paint prior to putting on display to cover manufacturing lines Use a dry mop or broom if needed to keep the floor clean Stock paper products and soap in the restrooms Use rags or paper towels and spray bottles to keep displays, counters, and other areas clean All cleaning supplies and paper products weigh less then (5 lbs.)Store deliveries Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location Storage racks are between (4in. & 106in.)Depending on the retail location, tires can be stored in the following manner Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks. Roll tires to storage and place in storage racksRoll tires to storage and place on a conveyor between (18in. & 43in.) then into racksRoll tires to storage and place into stacks Tires weigh between (11 lbs. & 72 lbs.)Majority of tires weight between (27 lbs. & 35 lbs.)Vehicle service Opening doors requires (20 to 45 lbs.) of lifting force Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight Drive customer vehicles Pull new tires for customers weighing between (11 lbs. & 72 lbs.) with the majority between (27 & 35 lbs.)Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the storeSupplies are between (5in. & 112in.) with ladders and step ladders available depending on the storeSupplies weigh between (1 & 42 lbs.)Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force Adjusting arm length requires (3 to 22 lbs.) of force Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet Work Environment Daily duties involve working within a 3 to 25-bay retail automotive service store. Stores are open 7 days per week, 75 91 hours and constant adjustments in service staffing levels are required to match the sales/work flow. The Manager of Vehicle Services indirectly directs 3-8 employees in an of the store which has: Cold work environment in the winter with cold cement floor. Hot work environment in the summer. Need for continual implementation/maintaining of all Safety & Health and environmental policies with knowledge, skill and good judgment.