Luxury Brand Concierge & Client Relations Specialist

Posted 4 days ago

us04 richemont north americaCoral Gables (FL)

Customer Service Representatives Jewelry Retailers

SENIORITY

Mid

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About the role

Cartier North America is seeking a Brand Ambassador for the Client Relations Center. You will deliver exceptional service by phone, email, and chat, guiding clients through inquiries, returns, and repairs while representing luxury brands with enthusiasm. The role requires 3+ years in contact center or luxury retail, strong selling skills, and fluency in English and Spanish; Portuguese is a plus. Ability to manage multiple systems and data entry is essential.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.