Remote Customer Service Representative Utility Billing

Posted yesterday

five star solutionsInglewood (CA)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$14 - $14 an hour

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About the role

Five Star Solutions is looking for friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. In this role, you will assist customers with questions regarding their gas bills, payments, account information, and general account-related concerns. The ideal candidate is patient, professional, and comfortable assisting customers with billing and account issues while providing a positive customer experience. This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WYResponsibilities Assist customers with questions regarding their natural gas bills and account balances Process and assist with customer payments Research and resolve account-related issues Explain billing information, charges, and payment options clearly Update and maintain accurate customer account information Handle customer questions and concerns professionally and efficiently Follow established procedures and privacy requirements Document customer interactions accurately Escalate issues when additional assistance or authorization is required Provide excellent customer service on every interaction

Qualifications:

1 year Previous customer service, call center, or office experience preferred
Strong verbal and written communication skills
Comfortable working with billing and account information
Strong attention to detail
Ability to navigate multiple computer systems
Professional and empathetic approach to customer concerns
Reliable attendance and punctuality
Ability to work independently and as part of a team
Comfortable handling potentially difficult customer interactions
Must be comfortable cross training on other accounts$14 - $14 an hour

Starting pay: $14/hr plus shift differential(extra $1/hr nights & wkds)

Working hours between- 7:00am-9:00pm (CST) ; Work Days - M-F Paid Training - typically 1 week in length from 8:00am-5:00pm Mon-Fri (CST)

Status: Full Time 40 hours, Benefit eligible 1st of month after 60 days Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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