Clinical Applications Consultant: Dallas, TX
werfen north americaDallas (TX)
Clinical Applications Consultant: Dallas, TX
Posted yesterday
werfen north americaDallas (TX)
Sales Representatives, Wholesale and Manufacturing, Technical and Scientific ProductsOther Scientific and Technical Consulting Services
SENIORITY
Senior
About the role
Clinical Applications Consultant: Dallas, TXPosition Summary Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide ongoing clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.
Responsibilities:
- Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
- Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
- Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products
- Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems
- Achieves/maintains a comprehensive knowledge of regulatory requirements
- Responsible for knowledge and competency regarding Data Management Systems (including pre-sales, and post-sales support activity)
- Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support
- Performs product demonstrations
- Participates in seminars, workshops and convention exhibit activities as requested by Management
- Develops/maintains an account list and calls on each according to required frequencies
- Maintains aspects of Werfen Customer Databases and Property Accountability Documents
- Manages and controls personal travel and expense budget
- Prepares forecasts and other monthly reports as required by management
- Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work
- Secondary Functions
- To be determined, as needed, by management
- Budget Managed (if applicable)
- Personal T&E Budget
- Internal Networking / Key Relationships
- North America Commercial Operations
- Customer Service
- Technical Support GroupSkills & Capabilities
- Efficiently works under pressure to meet deadlines
- Proven technical proficiency and knowledge
- Strong planning and organizational skills
- Project management skills/experience desirable
- Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication
- Demonstrated problem solving skills
- Collaboration, capable of executing in a team environment
- Ability to present complex technical concepts for varying levels of customer staff, including physicians
- QualificationsMinimum Knowledge & Experience Required for the Position
- EducationAssociate's degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor's degree preferred
- ExperienceMinimum of 2-3 years' work experience in a lab or clinical setting
- Additional Skills / Knowledge
- Strong computer skills (Word, Excel and PowerPoint)
Language: Fluency in English Required
International Mobility
Required: NoTravel Requirements
Approximately 80% of time
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