Front Desk Team Lead
bark shoppe storeNew York (NY)
About the role
Job Description:
Join Our Team as a Client Concierge Lead at The Bark Shoppe Store! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? At The Bark Shoppe Store, located in New York, NY, we’re looking for a Client Concierge Lead to become the friendly, organized, and professional face of our business. If you have a knack for customer service and leadership, we’d love to hear from you! About The Bark Shoppe StoreThe Bark Shoppe Store is more than just a business—we’re a community hub for pet lovers and their furry friends. Known for our dedication to quality and care, we aim to provide outstanding service to every client who walks through our doors. We believe in creating a welcoming and inclusive environment for both our team and our customers.
What You’ll Do:
As the Client Concierge Lead, you’ll play a key role in ensuring our customers feel valued and cared for.
Your responsibilities will include:
Leading and managing the front-of-house operations to ensure smooth daily workflow.
Greeting clients warmly and assisting with their inquiries or concerns.
Coordinating appointments and ensuring schedules run efficiently.
Training and mentoring team members to deliver top-notch customer service.
Resolving customer issues with professionalism and a solutions-focused approach.
Maintaining a clean, organized, and inviting space for clients and their pets.
What We’re Looking For:
We’re seeking a candidate with:3+ years of experience in a customer-facing role, preferably in retail, hospitality, or a similar industry.
Strong leadership skills and the ability to inspire and guide a team.
Excellent communication and interpersonal skills to build relationships with clients and colleagues.
A proactive attitude and the ability to think on your feet.
Exceptional organizational skills and attention to detail.
Why Join Us?
While we don’t currently offer additional benefits, we do provide a supportive and dynamic work environment where your contributions are valued. At The Bark Shoppe Store, you’ll have the opportunity to grow your skills, lead a team, and make a meaningful impact on our customers and their pets. Ready to Apply? If you’re ready to take the lead and deliver exceptional customer experiences, we’d love to hear from you! Join The Bark Shoppe Store and become part of a team that’s as passionate about pets as you are. Apply today and let’s make every customer interaction unforgettable! By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this