Director of Customer Experience & AI-Driven Service

Posted today

abbottAlameda (CA)

Administrative Services Managers Services for the Elderly and Persons with Disabilities

SENIORITY

Manager

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About the role

Abbott in Alameda, CA, seeks a Director of Customer Service to shape experience strategy, oversee multi-channel support operations, and drive digital transformation across ADC Diabetes Care. You will lead AI-enabled service initiatives, coach a diverse team, and partner with Marketing, Finance, HR, Legal, and R&D to deliver outstanding customer outcomes and cost efficiency. Travel up to 20% domestically and internationally and manage a multi-million-dollar budget while ensuring compliance with

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