ServiceTitan & Operations Support

Posted 7 days ago

apex service partnersOak Brook (IL)

Helpers--Pipelayers, Plumbers, Pipefitters, and Steamfitters Plumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Senior

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About the role

Servicetitan & Operations Support Specialist Apex Service Partners is a leading residential home services company dedicated to building a network of best-in-class local brands across the U.S. We partner with community-rooted plumbing, HVAC, and electrical businesses to deliver exceptional service while fostering a culture of growth, collaboration, and operational excellence. Our Midwest Region is seeking a Service Titan & Operations Support Specialist to support our Illinois and Wisconsin market. This role serves as a key support partner to local operators, blending Service Titan system support with day-to-day operational and administrative support for our field and office teams. This is a hands-on, highly collaborative role ideal for someone who enjoys solving problems, supporting teams, and keeping operations running smoothly across multiple businesses. Service Titan Support & Systems Serve as the primary Service Titan support resource for Illinois & Wisconsin operating companies Manage and resolve daily tickets and user requests, including troubleshooting and how-to guidance Support user onboarding, account setup, permissions, and basic training Assist with system configuration updates and workflow improvements Partner with the regional Service Titan team to escalate issues and implement enhancements Help ensure data accuracy, consistency, and proper system usage Operations, Dispatch & Admin Support Support dispatch and scheduling teams with system questions, workflow issues, and optimization Assist with job setup accuracy, call booking workflows, and technician scheduling alignment Partner with office teams on day-to-day operational challenges and process improvements Provide administrative support such as reporting pulls, data updates, and system audits Help maintain standard operating procedures (SOPs) and ensure consistency across locations Support basic reporting needs for operators (KPIs, job tracking, performance data)Act as a bridge between field teams, office staff, and leadership to improve communication and execution Market Partnership & Continuous Improvement Build strong relationships with GMs, dispatchers, CSRs, and office managers Identify opportunities to streamline workflows and improve efficiency Support adoption of best practices across Service Titan and operations Stay current on Service Titan functionality and industry best practices

What You'll Bring: 2+ years of Service Titan experience, ideally in a CSR, dispatch, admin, or support role Exposure to home services operations (HVAC, plumbing, electrical) strongly preferred Strong understanding of dispatching, scheduling, and office workflows Ability to manage multiple priorities in a fast-paced environment Excellent problem-solving skills with a hands-on, "jump in and help" mindset Strong communication skills with a customer-service approach to internal teams Highly organized with strong attention to detail Comfortable working across systems, teams, and operational challenges Service Titan Certification is a plus, but not required Apex Service Partners is an Equal Opportunity Employer

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