Paid Santaland Usher FOH Staff Macy's Studios New York, NY US 10/05/2026
Posted yesterday
playbillNew York (NY)
SENIORITY
Entry
About the role
The Macy’s Santaland Train Station Usher is an ambassador of Santaland charged with helping to spread cheer and goodwill among guests while also performing operational duties for the attraction. This position is responsible for customer service, entertainment, and crowd control throughout the Macy’s Santaland attraction. This position is responsible for greeting and checking in all guests to the attraction. Candidates must pass background checks and commit to potential work on evenings and weekends during the holiday season.
What You Will Do:
Customer Service: Greet all Macy’s Santaland guests with consistent cheerful and holiday disposition
Answer questions from visitors entering the attraction
Review guest reservations and check in guests on proprietary equipment
Assist guests with creating a reservation as needed
Always maintain a cheerful, upbeat demeanor while working in the attraction in front of guests
Maintain secular conversations with guests Entertainment: Always be in Usher costume or uniform (provided by Macy’s)
Always remain in character
Memorize and perform light scripted dialogue that pertains to various areas throughout the attraction Crowd Management: Direct and expedite guest entry into the queue line
Assist with crowd control while maintaining a cheerful disposition
Entertain guests while waiting in queue lines
Before you apply
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Your profile is current
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Two examples you can talk through
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A number in mind
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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