Collections Coordinator

Compensation: $17.25/hr plus monthly performance bonuses

Onsite: Greenville, SC

Schedule: Fixed 40 hours/week - Regular, predictable attendance required

What You'll Do: Manage a portfolio of auto loan accounts and reduce delinquency. Contact customers to understand intent and ability to pay. Maintain positive relationships while collecting on past-due balances. Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).Follow state and company guidelines in a fast-paced environment. Accurately document all contacts, outcomes, and follow-up in GLS systems. Meet or exceed assigned goals and business plan objectives. Maintain electronic records and support additional assignments or special projects as needed. What You'll BringHigh school diploma or equivalent. Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict. Strong judgment and discretion with highly sensitive and confidential information. Ability to build cross-functional partnerships and maintain positive customer relationships. Active listening skills; comfortable probing and asking targeted questions to gather information. Strong verbal and written communication with internal and external customers. Team player who can adapt in a fast-paced, changing environment. Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems. Excellent organization and attention to detail; able to manage multiple priorities. Commitment to GLS core values and key competencies.

Work Environment: This role is phone- and computer-based, requiring the employee to be seated for extended periods. Frequent speaking and close visual work, including reading data, screens, and documents.