Patient Services Specialist I - Angleton Surgical Specialties
university of texas medical branchPearland (TX)
Patient Services Specialist I - Angleton Surgical Specialties
Posted 10 days ago
university of texas medical branchPearland (TX)
SENIORITY
Junior
About the role
Overview:
In this role you will enhance the patient experience by delivering courteous service and coordinating clerical and clinical tasks to support a healthcare team. You will manage patient registrations, help patients access UTMB services, and connect with cross-functional colleagues to resolve barriers to care. The position combines front-desk hospitality with essential administrative duties in a fast-paced hospital setting. You will contribute to patient safety and satisfaction while navigating billing and access processes.
Responsibilities:
- Deliver high-quality customer service to patients, physicians, and referral sources
- Coordinate appointment scheduling and reminders in alignment with clinical policies
- Assist with registration, eligibility verification, and third-party coverage for reimbursement
- Provide financial counseling information, cost estimates, and billing guidance to patients
- Prepare patients and documents for visits; ensure secure handling of confidential information
- Disperse and document payments; manage access and authorization workflows
- Dispositions within set timelines and adherence to internal controls
- Participate in team meetings and competency-based training annually
Key requirements:
- Associate's degree (or equivalent combination of education and experience)BLS certification within 90 days of hire (where applicable)
- Excellent written and verbal communication skills
- Ability to handle confidential information and maintain patient privacy
- Proficiency with PC, Excel, Word, and database management
- Analytical ability to collect and trend data
- Strong problem-solving and customer service orientationcustomer focuscommunicationteam collaboration
- ExcelWorddatabase management packages
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.