Contact Centre Manager
mableJamestown (ND)
About the role
Home Made, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
We believe in technology as an enabler
We’re driven by helping customers attain better outcomes
This position is part of the Home Made team.
About Home Made Home Made is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.
Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.
By working at Home Made, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You'll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.
To find out more, visit https://homemadesupport.com.au/
About the role:
The Contact Centre Manager is responsible for overseeing the day-to-day activities of the Home Made contact centre team, ensuring exceptional service delivery while driving continuous improvement initiatives.
Acting as a key escalation point, the Manager partners closely with the Head of Operations and other business stakeholders to improve processes, policies, and the overall customer experience. Through data-driven insights, customer advocacy, and team leadership, this role ensures Home Made delivers high-quality, customer-focused outcomes aligned with our mission and values.
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