Online Sales Specialist

Role Description: The Online Sales Specialist is a full-time remote role responsible for driving online sales and delivering an excellent digital customer experience. This role includes responding to customer inquiries via email, chat, and phone, guiding shoppers through product selection, and providing clear, accurate information about features, pricing, and availability. The Online Sales Specialist will manage and follow up on leads, handle order placement and basic troubleshooting, and support online marketing campaigns by suggesting product highlights and promotional opportunities. Day-to-day tasks also involve maintaining detailed records in sales and CRM tools, collaborating with team members on sales strategies, and staying current on product updates and policies. The role requires consistent, professional communication, proactive problem-solving, and a focus on meeting and exceeding sales targets in an online environment.

Qualifications: Strong customer service skills, with a focus on responsiveness, empathy, and issue resolution. Clear and professional communication skills across written and verbal channels. Demonstrated sales skills, including lead follow-up, closing techniques, and consultative selling. Familiarity with online marketing concepts, e-commerce platforms, and digital sales tools. Experience delivering or supporting training on products, tools, or processes is beneficial. Comfort working independently in a remote setting, with reliable internet access and time management skills. Proficiency with CRM systems, online chat tools, and common office software applications. Previous experience in retail, e-commerce, or furniture/home goods sales is a plus. High school diploma or equivalent required; additional education in business, marketing, or related fields is an asset.