Managed Services Project Lead

Project LeadJoin us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Lead complex client engagements that drive measurable performance outcomes in a fast-paced healthcare services environment. This role is responsible for managing multiple projects, coordinating internal and external resources, and ensuring high-quality delivery across revenue cycle operations. The Project Lead uses data insights and structured processes to improve outcomes, mitigate risks, and optimize performance. This is a hybrid role based in the United States. This role reports to the Senior Manager, Managed Services.The Advisory Services team supports healthcare organizations in improving operational and financial performance across the revenue cycle. The team partners closely with clients, internal stakeholders, and external vendors to deliver scalable, outcome-focused services. Using data analytics, operational expertise, and structured workflows, the team identifies performance gaps and drives continuous improvement. Tools and systems include revenue cycle platforms, reporting dashboards, and workflow management solutions.Essential Job Responsibilities:Lead multiple client engagements, ensuring successful delivery, achievement of project goals, and alignment with client expectationsManage third-party or vendor resources, including monitoring attendance, productivity, quality, and service level performanceAnalyze client performance across key revenue cycle metrics (e.g., accounts receivable, denial rates, charge lag, collections) and implement improvement plans as neededIdentify and manage risks, issues, and escalations, ensuring timely resolution and clear communicationCommunicate regularly with clients, vendors, and internal stakeholders, providing status updates and actionable insightsFacilitate project meetings and operational reviews to align on priorities and performance expectationsPresent business reviews and performance updates to client leadership, including trends, risks, and recommendationsUse data and reporting tools to evaluate operational performance and support decision-makingIntegrate AI-enabled tools into workflows to analyze performance data, identify trends, and improve efficiency; guide team members on practical AI use in day-to-day operationsAdditional Job Responsibilities:Support development of standard operating procedures and workflow documentationContribute to training materials and onboarding resources for team members or partnersAssist in refining operational processes and identifying opportunities for efficiencyCollaborate with cross-functional teams to address client needs and improve service deliveryParticipate in internal initiatives to enhance tools, reporting, or service modelsShare insights and best practices with peers to support team developmentExpected Education & Experience:5+ years of experience managing multiple projects, including planning, execution, and stakeholder communication5+ years of experience with end-to-end athenaOne revenue cycle workflows, including patient access, billing, and collections3+ years of experience analyzing operational data and translating insights into measurable improvements3+ years of experience in a client-facing role with accountability for outcomes and satisfactionExperience working with stakeholders in a business environmentStrong written and verbal communication skillsAbility to present information clearly to a range of audiences, including senior leadersExperience managing third-party vendors or external resources preferredFamiliarity with healthcare billing processes, coding standards, and terminology preferredExperience with revenue cycle platforms and workflow tools preferredExpected Compensation$105,000 - $179,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.