PT Member Contact Center Specialist

Overview: Salary Range $20.00 - $33.94 Hourly Level Experienced Position Type Part Time- Hourly Education Level High School Category Member Contact Center

Description: Take a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Role Summary: The Member Contact Center Specialist serves the membership through effective communications, troubleshooting, proactive learning, and deepening member relationship and adhering to established policies and/or procedures while providing exceptional service responsible for providing exceptional service via our phone channel focused on specialized member functions accurately. This position requires high service standards by meeting/exceeding established performance metrics, quality scores, adherence to schedule and Member Satisfaction scores while demonstrating empathy, curiosity and expertise in all product and services to determine member needs. The Contact Center Specialist is focused deepening member relationships by cross-selling products and services and educating on digital and self-service options engaging members by asking relevant and meaningful questions, identifying their needs, and making appropriate product and service recommendations.

About You: Demonstrates leadership skills and leads by example. Creatively thinks outside the box to resolve member concerns while adhering to policies and regulations. Proven ability to multi-task, handle a wide range of assignments, and work with a sense of urgency. Member centric with a friendly, professional demeanor. Utilizes tools and resources to solve complex inquiries with minimal support from leadership. Acts with a sense of urgency to resolve member impacting issues. Ability to organize, prioritize, and respond simultaneously to multiple tasks. Promotes and participates in a cohesive team environment. Fosters the Credit Union's culture with a high energy, positive attitude. Ability to effectively communicate ideas and information, both orally and in writing. Ability to train, coach and mentor across departments. Familiarity and comfort with online system and other technology. Excellent customer service and interpersonal skills. Analyzes information and recommend achievable process improvements

Salary Range: Get wise to what's possible with a career at Gesa. Join us! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation. Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment. Selected candidate(s) must be able to pass a pre-employment credit/background check. Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran. Equal Employment Opportunity (gesa.com)