Help Desk Analyst
vergenceIndianapolis (IN)
$23.35/hour
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Posted 9 days ago
vergenceIndianapolis (IN)
SENIORITY
Junior
SALARY
$23.35/hour
About the role
Immunization Data Specialist Hybrid position. Must live in the Indianapolis area.
Pay: $23.35/hour
In This Role You Will:
Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
Investigate and resolve duplicate patient records and bad merges in the immunization registry.
Use data tools and matching algorithms to identify and correct data integrity issues.
Escalate complex data issues to technical teams or data stewards as needed.
Document all support interactions in the ticketing system and maintain accurate logs.
Provide guidance to users on best practices for data entry and record management.
Collaborate with IT and data quality teams to improve deduplication processes and system performance.
Collaborate with internal and external teams and assist on improving Data Quality metrics.
Assist in testing system updates and enhancements.
Generate reports on data quality trends and help develop training materials.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.