BCT Reservationist- Full Time

Posted 13 days ago

inktel contact center solutionsLayton (FL)

Customer Service Representatives Translation and Interpretation Services

SENIORITY

Junior

SALARY

$15.87 per hour

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About the role

Customer Service Reservationist If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butterand our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

Qualifications: Proven track record of ALL of the following STRIVE values:

Service
TenacityResponsibilityIntegrityVersatilityEntrepreneurialismAmazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Empathetic and active listening
Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Professional demeanor, put together
Dependable and consistent, history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Prior customer service/troubleshooting experience preferredBILINGUAL (English & can SPEAK SPANISH)

Responsibilities: Communicate with customers in a proactive and professional manner. Respond to questions and provide information while exceeding customer expectations. De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. Identify root cause of inquiries by asking probing questions to determine the best solution. Maintain required product knowledge to deliver best in class service. Details:

Start Date: February 24, 2025 Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks Production Schedules available: Regular Shift 5 days a week (includes 1 weekend day (40 hrs a week)

Pay: $15.87/hrMust be Bilingual (English & Speak Spanish) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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