Reservation Specialist/Customer Support

Roles and Responsibilities: Have excellent verbal communication skills and excellent phone etiquette (clear, crisp speech.) Communicate with customers in a courteous, friendly and professional manner in compliance client procedures. Have good typing, PC skills, and math skills. Pay high attention to detail Demonstrate good listening skills / effective listening skills to check for understanding and determine the customer's needs. Display enthusiasm and a strong work ethic. Have the ability to ask probing questions and strive for one contact resolution. Have the ability to describe complex topics in simple terms. Successfully assist members, owners and guests in securing their vacation in a friendly, courteous and professional manner. Communicate with customers in a courteous, friendly and professional manner in compliance with client procedures. Skill Set: Preferred 1+ years of travel counselor industry experience Strong consultative skills, decisive and successful problem solving abilities. Excellent verbal and written communication skills, i.e. listening, paraphrasing, courteous, professional and friendly demeanor. Previous call center experience is a plus. 1-2 years Customer Service skills Experience taking inbound/outbound calls Clear understanding of the English language as well as a clear ability to communicate in the English language. Courteous/Professional/Friendly. Excellent judgment and decision-making skills, high attention to detail and the ability to multi-tack in a fast pace environment. Training Course overview: Instructor led 4 week webinar training -- online only Must attend a Mon- Fri interactive class for upto 4hrs/day Training fee (if any) is reimbursed once certified and working for client **Training and attendance is mandatory. Office/System requirements: Must have a quiet work space Must pass background check. Will be handling sensitive information Must have PC with Windows 7 (32 & 64 Bit), 2000, XP Depending on client Mac with min. Snow Leopard required.

Must have: High Speed internet access Must have a Land line dedicated to work. No VOIP. Work hour requirements: Depending on client work is required anytime between 8am est -2a est or 24/7 Must work a min. of 20 hours a week. 5 of those hours must be serviced on Sat/Sun. Visit our site for more information: cecprofessionals.info