Collections Specialist & Customer Care Coach
Posted today
upgradePhoenix (AZ)
Bill and Account CollectorsCollection Agencies
SENIORITY
Junior
SALARY
$22.00 per hour
About the role
Upgrade is hiring a Collections Specialist in Phoenix to engage customers by phone and email, handling account status, payments, and related concerns while supporting the floor on elevated tasks. You will collaborate with management to assist customers efficiently.
Starting pay is $22.00 per hour. The role offers a fast-paced environment in Downtown Phoenix with a comprehensive benefits package including PTO, 401K matching, health/dental/vision insurance, paid parking, and a new hire training
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Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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