Remote Implementation Lead: Client Success & Delivery

Posted today

supportninjaNew York (NY)

Project Management SpecialistsCustom Computer Programming Services

SENIORITY

Mid

About the role

SupportNinja is hiring an Implementation Manager to manage implementations for client partners, ensuring efficiency and excellent customer service. You will be the link between customers and our partners, adapting processes to meet dynamic needs while fostering trust and relationships. The ideal candidate has 1-3 years of experience in Customer Success or Project Management, strong communication skills, and organizational capabilities. Remote work options and competitive compensation are part of the offer.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.