Guest Experience Manager

Posted 8 days ago

avocet hospitality groupCharleston (SC)

Lodging Managers Hotels (except Casino Hotels) and Motels

SENIORITY

Mid

SALARY

$45,000-48,000 annual

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About the role

Guest Experience Manager (GEM) The Vendue is not an ordinary hotel. Charleston's first arts hotel brings true hospitality magic to the South with sensational, intuitive service. We are not traditional in our aesthetic, vibe, or the way we serve our guests—neither is this position. We are here to shake things up and bring the guest experience to the next level with flair and a touch of showmanship. You'll have everything you need to shine: a prime French Quarter location, an epic award-winning rooftop bar, and a 200+ piece curated art collection. We have the canvas, but we are missing one thing—YOU. Can you match our moxie?

The Role:

(Your Script)
Forget the traditional front desk grid—as a Guest Experience Manager (GEM), you are a consummate host, orchestrator, and curator of an experiential stay from pre-arrival to post-departure.
Own the Stage: Welcome guests into our "living room" with a chilled glass of bubbly, streamlining check-ins right from the comfort of our couches.
Curate the Stay: Anticipate needs, coordinate personalized room amenities, text with guests via our messaging app, and secure reservations at our signature restaurant, Revival, or The Rooftop.
Share the Story: Become a local insider and an expert on our exhibited artwork, comfortably guiding guests through our gallery collections and connections with local artists.
Collaborate: Partner dynamically across all hotel departments to execute flawless, memorable "surprise and delight" moments.
What You BringThe Experience: 1–2 years in a guest-facing hospitality, tourism, or similar relationship-focused role. Experience with hotel software (like Opera) is a major plus.
The Mindset: A vibrant, welcoming attitude that makes people instantly feel at home. You are self-motivated, organized under pressure, and inherently helpful.
The Flexibility: Comfortable staying untethered from a desk, moving around public guest spaces, and working a flexible schedule (including evenings, weekends, and holidays).What We Have to Offer

Salary: $45,000-48,000 annual base salary based on experience. Monthly commission and annual bonus opportunities. Culture: A workplace that legitimately values Curiosity, Boldness, Intentionality, and Delight.

Perks: Paid Time Off (PTO), paid holidays, and affordable health/dental/vision plans. Financial Flexibility: Earned Wage Access through PayActiv (get paid before payday!) and a 401(k) plan with up to 3.5% employer matching.

Lifestyle Benefits: Deep discounts at all Avocet-owned boutique hotels and restaurants (including our prime spots right on property).Ready to step into the spotlight? Venture inside; anything is possible. Apply today. EOE / DFWP

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