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David Careers

Plumbing Service Manager

Posted today

pipe restorationSanta Ana (CA)
Plumbers, Pipefitters, and SteamfittersPlumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Senior

SALARY

$100,000 per year

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About the role

$100,000 - $112,000 Salary Based on Experience + Great Benefits! 6+ Years’ Experience in Plumbing Required Proven Track Record in Service, Managing a Team of 5+ Individuals in Plumbing Service Industry Required Bilingual Spanish / English is a Plus! Job Intro With over 26 years of experience, ePIPE Restoration Inc. has protected thousands of properties including homes, commercial and government buildings with their unique patented process. We are looking for a Plumbing Service Manager to join our team that will oversee the service teams, plan, and organize production schedules, and assess projects. What we strive for:e – Excellence P – Professionalism I – Innovation P – Precision E – Eco-Responsibility Why Work for ePIPE?Join a company with over two decades of success in pipe restoration, serving residential, commercial, and federal clients nationwide. Help manage our growing service department. Our technicians are consistently recognized for professionalism, integrity, and care. You’ll be part of a team that’s proud of its work—and it shows. With expanding service areas and a growing reputation, ePIPE offers long-term career potential in a future-focused industry.
Job Description: Ability to handle scheduling, inventory control, and sales processes. Proven ability to manage teams and handle multiple projects simultaneouslyCollaborate with other departments to coordinate service delivery and resolve field issues.$100,000 - $112,000 based on experience Training provided (in California Corporate office.)Health Benefits Package 401(k) Paid Vacation - Paid Holidays - Paid Sick Time
Responsibilities:
  • Ability to handle scheduling, inventory control, and sales processes.
  • Proven ability to manage teams and handle multiple projects simultaneouslyCollaborate with other departments to coordinate service delivery and resolve field issues.
  • Monitor inventory, tools, and equipment to ensure availability and cost control
  • Strong understanding of residential and commercial plumbing systems
  • Review and produce project estimates/sales, approve invoices, and manage departmental budgets.
  • Implement and track KPIs to improve operational efficiency and team productivity
  • Review current service/warranty crews and realign if necessary to ensure great customer service, maximize sales, and being productive and efficient as possible.
  • Train and mentor technicians on how to establish customer trust to sell and upsell the right products and services
  • Provide technical support for field technicians when necessary
  • Coordinate scheduling and ensure that assets are used to maximize efficiency and reduce cancellations
  • Develop close working relationships with the service crews to understand the dynamics, strengths and weaknesses within each team
  • Fully understand and communicate the services and processes for all types of jobs that service department performs with a sales approach to grow the division
  • Know where to step in and provide support to the service technicians and where to provide coaching support in the background to allow their teams to develop, learn, and grow as people and professionals
Requirements:
  • 6+ years’ experience in plumbing requiredProven track record in service, managing a team of 5+ individuals in plumbing service industry requiredProven in depth knowledge and understanding of plumbing service operations and processes required
  • High integrity with advanced social skills and ability to make solid connections
  • Highly motivated, self-starter who's flexible and has a positive attitude
  • Possesses a valid CA Driver’s License, good driving history and dependable transportation required and can pass a background check
  • Has mentored crew members and feels comfortable taking on the mentorship role preferred
  • Outgoing personality that blends well with a fast-paced, goal-driven environment
  • Working proficiency in Spanish is a plus, though not required
  • Proficient with computer skills working with various programs including MS Office, dispatch service software such as House Call ProDemonstrated knowledge of local, state, and federal quality, safety, and health guidelines for job sites
  • High School Diploma or equivalent required
Must be authorized to work in the U.S. without sponsorship and be a current resident. Terms MUST Pass a background check, drug screen and have a clean DMV record

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