Moonlighter Part-Time Live Verify Phone Agents work with customers who opt to rent with U-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U-Haul app on their smart phone. Bilingual French Live Verify Phone Agents review the customer's information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch. This position requires receiving inbound calls and making outbound calls and interacting with the customer via chat in both French and English to explain and/or obtain the required information to rent. At the same time, you will be helping multiple customers digitally or via chat. Rate of pay: Starting pay is $16.00 per hour, with the opportunity to earn up to $19.00 per hour within the first 6 months based on performance. Part-Time Benefits include: Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.
Essential Functions:
Claim sessions for customers doing business with us via Truck Share 24/7.Review each session for accuracy while answering any questions the customer may have.
Determine the proper course of action utilizing instructional materials reviewed.
Make outbound calls for verification of alternate contacts.
Communicate with the customer via phone or chat in an efficient and courteous manner.
Ensure compliance with the U-Haul policies in order to retain customer loyalty and prevent the re-occurrence of objections.
Review telephone, mail, and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame.
Listen to customer concerns, documenting them and resolving when able.
Requirements:
Must be fluent in both French and English.
Good listening, verbal, and written communication skills in English.
Inbound call/phone experience (high volume highly preferred).Excellent customer service skills with 1 year of phone customer service experience.
Technically savvy preferred.
Logic, reasoning, time management, and facial recognition skills.
Proficiency, attention to detail, and interpersonal skills.
Ability to multitask and assist multiple customers at one time (online sessions).Reasonable and predictable attendance.
Training / Education:
One week of training is instructor led with accelerated classroom education and hands-on education in small groups. After initial education, you will be working independently with additional continued education courses, counseling and coaching from the leadership team.
Technical Requirements:- Operating System: Windows 11RAM : 16GB minimum (32GB recommended)
- Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
- Storage: SSD with at least 5GB free space
- Device must have Bluetooth capability enabled (required to support passkey authentication, not for use with Bluetooth headsets)
- Additional Hardware:
- Webcam (external or built-in)USB headset (wired)
- Internet Speeds:
- Ping: under 100 Download: 50MB minimum (100MB recommended)
- Upload: 5MB minimum (10MB recommended)
Applications are not currently accepted from Residents of: CA, CO, MD, MA, OR, RI, WA, or the District of Columbia or outside of the US.U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process.