Front Desk Associate

Posted 3 days ago

jbdh allianceTemple (TX)

Receptionists and Information Clerks Pet Care (except Veterinary) Services

SENIORITY

Entry

SALARY

$10.00 - $14.00 per hour

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About the role

Job Description:

Wags Front Desk Associate
Do you have a passion for animals? Do you enjoy working with a team of growth-minded individuals dedicated to being industry leaders in the pet grooming space? Then Wags is the place for you!
Job Types: Part Time. Assist in classrooms as needed

Required Qualifications: Background in customer service High school diploma preferred

Pay: Based on background and experience

Job Types: Full-time, Part-time

Pay: $10.00 - $14.00 per hour

Shift availability: Day Shift (Required)

Job Summary: Client Relations Specialist – Front Desk role is the first point of contact for the business. Their primary role is to manage traffic of all incoming customers, greet them with a smile, interact in a professional manner and provide a good flow within the main lobby. This role includes taking inbound phone calls, helping the managers with reactive changes to our customer’s schedules for the salon & mobile units, management of our CRM tool, and providing content to our marketing & advertising team.

Job Responsibilities: Front Desk:

Help achieve team goal setting for mobile & spa through marketing and sales
MoeGo scheduling
Check confirmation status
Vaccine submission/ on file
Card on file
Reach out to cancelled appointments
Answer all inbound messages
Schedule new clients for salon and mobile
Reschedule clients as needed
Manage in/outbound leads
Receive all inbound customer service calls
Maintain customer info in MoeGoAid staff with day-to-day tasks including but not limited to customer communication
Help determine services needed for new pup
Maintain cleanliness of front end of salon
Receive groomers report for client
Referral & customer appreciation programs (example: Dog of the Month)
Oversee retail inventory & sales
Check in and Check out of Dogs
Collect payment and tips
Input groomers notes per dog

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